This program discusses the many ethical and legal obligations that insurance professionals have as a matter of statute, regulation, or case law (tort and breach of contract). Included are the types of legal and ethical obligations faced by agents and other insurance professionals, with a focus on how to make daily decisions within a legal and ethical framework. At least 24 specific areas of agency operation are examined, along with any legal and ethical components within those areas.

At the conclusion of this webinar, participants should be able to:

• Understand how and why agents must comply with varying legal and ethical constraints
• Develop a personal ethical framework for servicing customers and prospects
• Identify at least 24 ways agents and other insurance professionals can make mistakes
• Develop strategies to minimize common mistakes that are legally and ethically viable