While coverage and claims disputes are a fact of life for risk and insurance professionals, they are costly in ways that far exceed the lawyers and other expenses incurred to get a resolution. Nothing destroys the customers' trust more than a bad claims experience. If you're an agent, you sell promises that you are relying on someone else to deliver and that makes you equally invested in a fair resolution of the claim. In this session, learn practical strategies for successful resolution of disputed claims from a respected insurance professional whose decades of technical experience and deep insights into how the industry works have uniquely position him to speak to this subject.

At the conclusion of this presentation, participants should be able to:

· Understand how claim disputes arise and why claims are denied.

· Apply at least seven policy interpretation doctrines to resolve claim disputes.

· Identify dozens of insurance policy provisions that often lead to claim disputes.

· Apply at least a dozen legal and contractual principles to resolve claim disputes.

· Apply a proven methodology to equitably resolve claim disputes.